If you live on Hawaiʻi island and would like to pick up your order at our Downtown Hilo Flagship store, please select the "Local Pickup" option. Orders that come in on Friday after 10am HST will not be processed until the following Monday, even if the request is for overnight shipping. Please contact your chosen carrier with your tracking information to inquire about the estimated date of arrival and location of your package. The shipping estimates listed at the time of the order are based on when the parcel leaves our premises, not when the order is placed. Please allow at least 2 - 3 business days for your order to be packed and processed for shipping. We offer domestic and international shipping options for online orders through USPS, FedEx, and DHL International. If we have the item in stock, it will be set aside to guarantee your exchange. To expedite the exchange process, please email us at or call our office at (808) 935-9980 to let us know what you are looking for. Gift certificates issued from our brick and mortar locations can also be transferred but only on weekdays when staff is available to do the transaction via the web. Online gift certificates can be transferred to our Hilo or Sig on Smith locations. If we cannot offer an exact exchange for the same item (in a different size or a similar garment of equal value) a gift card will be issued to be used at a later date. The cost of shipping for returns to the web store will not be refunded, only the cost of the item(s) plus tax.Įxchange of an item can be processed at any time up to a year after the initial purchase. Please include a note indicating what your expectation is. If the item was purchased via our web store, send the item back to us at: The item needs to be returned with the original receipt in an unused, sellable condition and with the product tags still attached. We are more than happy to honor a refund for purchases made online at or from our Flagship Downtown Hilo store if an item is returned to us within 30 days of the original purchase.
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